Overview
This template empowers support and customer success teams to capture, analyze, and act on customer feedback—seamlessly and intelligently. Built for teams that need structure, automation, and insight without complex setup.
Key Features
- Centralize Feedback: Collect and store customer input across multiple touchpoints with structured fields for email, rating, language, and freeform comments.
- AI-Powered Analysis: Automatically extract key themes, categorize sentiment, and determine if follow-up is needed—no manual tagging required.
- Integrated Ticketing: Easily convert feedback into actionable support tickets, linked directly to the original comment for full traceability.
- Multilingual Support: Translate non-English feedback to English
- Automated Follow-up: Let AI suggest next steps and generate ready-to-send emails based on the context, tone, and customer concern.
Recommended For
Ideal for support, CX, or product teams that receive frequent customer input and want to move from reactive handling to proactive engagement. If you're using spreadsheets or inboxes to track feedback—this template accelerates resolution and insight.
Quick Start
Install the template in your Engyn workspace
Collect Feedback: Send a form to customers or embed it on your website.
AI Processes Feedback: Upon submission, AI extracts themes, detects sentiment, identifies follow-up needs, and translates to English if required.
Take Action: Create tickets or send emails with AI-suggested content.